Primary Duties:
The District Service Manager works as a contact and liaison between the HCEA service team and dealer service staff to HCE. They maintain and distribute information that is of relevance to service and technical staff on Hyundai Construction Products. The District Service Manager is responsible for guiding dealer service, warranty and training personnel to a mutually beneficial and prosperous relationship with HCEA.
Key Responsibilities:
Performing Failure Analysis Reports when needed, with experienced input as to the cause of failure. Experience and understanding of Construction equipment and related topics on a high technical level is a requirement.
Maintain technical information on HCEA products and provide dealers and HCEA service with information as requested.
Work with Marketing and Sales departments to develop and distribute Municipal Bid Specs and increase sales of units to Government agencies.
Work with the Product Support department during the investigation of product issues and resolutions while providing crucial data to management and HCE Korea.
Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HCEA policy.
Work with HCEA warranty department on technical related issues and job requirements for the repair of warrantable machines.
Provide information regarding modification or changes required to Hyundai technical documentation.
Works with parts department on any part improvement submissions from HCE to ensure related parts are available for delivery as needed.
Develops and maintains database of FAQs related to technical product information.
Assist dealer personnel by recommending proper products to fit customer-specific applications.
Requirements:
10 (+) years of experience in the CE industry preferably at an OEM or dealer level.
Other duties:
Other duties and functions appropriate to the position as assigned by the manager from time to time.
Work environment and other requirements:
The work environment is a “home office” based environment. No heavy lifting required. Mostly sitting with computer and phone usage. Accommodations can be made for handicapped employees. 50% travel during a month is required, some months may require more, some driving and/or flying will be required.