CE District Service Manager (Northeast Region)

Hyundai Construction Equipment Americas, Inc. has an immediate need for a CE District Service Manager (Mid-West Region).
The position is full-time, salaried-exempt working out of the US Northeast Region. The CE District Service Manager will report to the National Service Manager.

Primary Duties:

The District Service Manager provides contact and liaison between HCEA service staff and dealer service staff to HCE. They maintain and distribute information that is of relevance to service and technical staff on Hyundai Construction Products. The District Service Manager is responsible for guiding dealer service, warranty, and training personnel to a mutually beneficial and prosperous relationship with HCEA.

Responsibilities:

• Performing Failure Analysis Reports when needed, with experienced input as to the cause of failure. Experience and understanding of construction equipment and related topics on a high technical level is a requirement.
• Maintain technical information on HCEA products and provide dealers and HCEA service with information as requested.
• Work with marketing and sales department to develop and distribute Municipal Bid Specs and increase sales of units to government agencies.
• Work with the product support department during the investigation of product issues and resolutions while providing crucial data to management and HCE Korea.
• Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HCEA policy.
• Work with HCEA warranty department on technical-related issues and job requirements for the repair of warrantable machines.
• Provide information regarding modification or changes required to Hyundai technical documentation.
• Works with parts department on any part improvement submissions from HCE to ensure related parts are available for delivery as needed.
• Develops and maintains a database of FAQs related to technical product information.
• Assist dealer personnel by recommending proper products to fit customer-specific applications.

Qualifications and Requirements:

• 10(+) years of experience in the CE industry preferably at an OEM or dealer level.
• 50% travel during a month is required, some months may require more so driving and/or flying will be required.

Other Duties:

Other duties and functions appropriate to the position as assigned by the manager from time to time.

Work Environment:

The work environment is a “home office” based environment. No heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees.

Interested candidates must submit their resume and salary requirement.

Equal Opportunity Employer
Hyundai Construction Equipment Americas, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HCEA makes hiring decisions based solely on qualifications, merit, and business needs.