CE Customer Service Representative

The Parts Department of Hyundai Construction Equipment Americas, Inc. has an immediate need for a Customer Service Representative.

The position is full-time, salaried-exempt working in the Norcross, GA headquarters. The CSR will report to the National Parts Manager. The hours are M-F (8:00 a.m. – 5:00 p.m.). Relocation is not available for this position.

Primary Duties:

The position of Customer Service Representative Parts has two functions. The first is to represent the customer to the company and the second is to represent the company to the customer. Effective communication and relationship building are keys to this position.

Responsibilities:

Customer Contact – The CSR is the main communication link between customers and HCEA mainly through the media of electronic mail and telephone conversations.

Customer Training – Being thoroughly aware of and competent in the use of all systems and tools. This position is the focal point for training our customers in the best methods of conducting business with us.

Problem Solving – Being trained and competent in our products and systems while building a personal network of resources. The individual CSR and the team will respond effectively and assist our customers with virtually any problem they encounter. Transaction Completion – Certain transactions (e.g. authorization to return goods, order entry in special circumstances) must be completed by the CSR because of system requirements. Additionally, provide customers with data they are not able to access.

CSR will also carry responsibility for invoicing, credits, and debits for his/her customers as well as working with Accounting in managing their customers’ accounts and will also help with all normal office functions of filing, reporting to management, etc.

-Customer Service Rep acts as a representative of the Parts Department/ Company

-Assist the Dealer/ Client in parts related matters
-Ability to react quickly and accurately to inquiries
-Work within the Parts team and other Departments

Must be proficient with all Microsoft Office program.
SAP is preferred but not required.
Must be High School Graduate (secondary education preferred but not required)

MUST HAVE INDUSTRY OR RELATED INDUSTRY EXPERIENCE RELATABLE TO THE POSITION

Annual salary: $50,000

Interested candidates must submit a cover letter and resume along with salary requirement.

Equal Opportunity Employer

Hyundai Construction Equipment Americas, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HCEA makes hiring decisions based solely on qualifications, merit, and business needs.

 

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